Incompatible DirectX

If BeamNG.drive directed you here, this means your computer doesn’t meet the minimum requirements to be run properly. Specifically, your Graphics Card is not compatible, as it doesn’t support DirectX version 11.

For more information, please check the System Requirements and our DirectX 10 blog post .

There’s various possible solutions you can try:

  1. Switch to one of the unmaintained DirectX9 or DirectX10 branches that we are specifically providing for these outdated graphic cards
  2. Upgrade your graphics card so it meets the minimum requirements
  3. If you recently bought BeamNG.drive, contact the store you bought it from, as you might be able to get a refund from them (Steam, Humble Bundle, etc)
Sometimes this issue can occur on compatible hardware, due to bad video drivers not reporting the correct supported DirectX version of the hardware. Reinstalling the video drivers may help in these cases.

How to check supported DirectX version

If you are unsure which DirectX versions are supported by your video card, check following the steps:

  1. Press Win+R
  2. Type dxdiag and press OK
  3. Under Display tab, check Feature Levels field

Feature level 11_0 (i.e. DirectX 11) is required to run the current version of the game


Reverting to an older version of the game

This version will not receive updates!
  1. Right Click ‘BeamNG.drive’ in your Steam Library
  2. Select ‘Properties’, and go to the ‘Beta’ tab
  3. Select the appropriate version for your hardware (see below)

0.4.0.6-dx9 - Last version to support DirectX9 Graphics Cards 0.14.0.5-dx10 - Last version to support DirectX10 Graphics Cards

No access code is required to use these versions, just select them and you are done!


Support & Refunds

We are really sorry for the inconvenience if you purchased the game but were unable to play it due to the lack of DirectX support! Check the steps below to request a refund from Steam or Humble Bundle, as well the requirements to be eligible for one.

Steam

Refunds for Steam purchases are managed exclusively by Steam itself, not us developers. Please carefully check the limits within a refund is applicable.

You can request a refund here: https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966

Humble Bundle

Eligibility: Purchase must not be older than 30 days.

You can request a refund by contacting us: https://support.beamng.com/

Please specify the email address used in the original order, in case you’re contacting us using a different one.

Page created: 22 March 2020, at 11:02
Last modified: 14 October 2021, at 19:57

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